Steve Ritchie is the CEO of Papa Johns. He has recently proved that he is a man of integrity and intelligence. He understands what the company needs and don’t need, but he also understands what the customers want. Mr. Ritchie was quick to step into a messy situation that a previous member of Papa Johns caused. Steve knew what to do to clean up the situation, which wasn’t caused by him. That lets everyone know how serious Steve Ritchie is about being apart of a company with a positive image. He also showed how strong his emotions are for Papa Johns and its customers by taking immediate action into apologizing to everyone.
According to Bloomberg.com, Steve Ritchie showed us his emotional intelligence, especially after the second letter he used to apologize to everyone who are associated with Papa Johns. His first apology letter sounded more like a business letter, plus he only half-way apologized in it. Once he recognized this, he created a second letter that spoke to everyone with a more conversational type tone. Unlike the first letter Steve Ritchie’s second letter included an improved and more direct apology, plus he displayed a strong sense of compassion.
He let the world know exactly how he felt about the situation he was apologizing for. Mr. Ritchie let it be known he wants to be held accountable for any future mishaps that may happen with the company. Steve Ritchie also broke down in detail on how the company has planned to figure out all weaknesses and negatives that Papa Johns has as a whole company, and then make goals to fix all problems amongst Papa Johns.
Steve Ritchie has shown he is stand-up guy. All his goals are aimed for positive progression with Papa Johns. Mr. Ritchie is willing to do whatever it takes to make sure Papa Johns will have a positive and successful journey, and to make sure that all customers and associates of Papa Johns are 100 percent satisfied with the company’s service.