Prison Communication

Securus Technologies, a Dallas, Texas-based inmate services company has been in the news regularly over the last few years. The company, which provides services such as inmate calling, monitoring, investigative services, and even financial service has grown significantly. Among the most recent achievements are earning an “A+” rating from the Better Business Bureau, and public praise and recognition for assisting in keeping jails a safer place. Family members and correctional facility employees alike credit the company with proving great customer service and technology that is far ahead of the curve. Being able to monitor inmate behavior and communications have been recognized as a key driving force in prosecuting crimes that were difficult and sometimes possible to handle. This sort of evidence has also helped to keep contraband outside the correctional facilities, a major reported problem by the staff at these facilities.


The company has also been able to resolve the majority of customer service concerns at an unprecedented rate achieving one call resolution and excellent service as reported by customers. The company not only monitors inside jails but outside as well. Being able to track criminals via electronic means while under house arrest or other measures that require GPS capability. The services provided are also helping families of the incarcerated stay in touch with their loved ones. This is an invaluable service for staying in touch, which, is often considered to be a major challenge while involved with the corrections system. Securus is also constantly developing new technology to stay current and provide even better solutions for inmates, their loved ones, and employees involved in the corrections process. The company has a full listing of their products and services on their website located at


Prison Communication

Securus Technologies has always been very dedicated to conjuring innovative cutting edge technologies for the sake of crime prevention. The company is based in Texas and has always dedicated its time, resources and commitment to equipping correctional facilities with ample provisions to regulate the way communications are made within holding cells, state prisons, and federal prisons, privately held prisons, detention camps and city jails. Although it is an American company, Securus Technologies has flourished enough to draw the Canadian market through its reputation for creativity, hard work, and efficiency.

Securus draws its success from its commitment to research and development. The company is highly innovative, and it is reported to target conjuring new technological means of improving their service delivery every passing week. It has, according to tax reports, spent over 600 million dollars on patents and acquisitions, sometimes even partnering with other innovative entities for the sake of making correctional facilities safer and preventing crime. It does so by regulating inmate communications, limiting their correspondence to the confines of the law. One of its most successful efforts towards that effect resulted from its partnership with the Harris Corporation. The partnership led to the development of the “Cell Defender” which limits any contraband phones within these facilities from connecting with mobile networks. The “Cell Defender” effectively rendered contraband phones useless and cut off criminal cartels in contact with inmates from their coordinated efforts to break the law.

According to PR Newswire, prison officials across different states are utterly impressed with Securus and its efforts to keep sanity within their holding facilities. According to them, the privately held company has installed state of the art communication infrastructure that even allows inmates to make affordable calls to their families. The same facilities and equipment, however, has seen the reduction of unlawful communications within their facilities. Most of the officials have been writing letters to the company urging it to remain unrelenting in its innovation alongside inmates who had earlier been cornered by organized crime within the facilities. According to them, since Securus started servicing the correctional facilities;

  • They have helped minimize drug abuse and trafficking within the prisons
  • They have reduced incidences of corruption
  • They have reduced cases of coordinated attacks on inmates, prison officials and their families


Prison Communication

It is highly imperative for anyone who may know someone who is currently confined in a correctional facility to see what they may be able to do to utilize the communications platform of Securus Technologies to communicate with them to see if they are doing okay. Securus technologies is a communications platform that is taking the steps that are necessary to have their software installed into the communicative systems of as many correctional facilities as they are currently capable of.


Securus Technologies has been engineered to provide inmates and their visitors an opportunity of being able to communicate with one another through a method that was not necessarily ever provided to them ever before. Securus Technologies is providing both inmates and their visitors opportunities of communicating via video conferencing in which the visitor(s) do not even have to leave their own residences if that is what their preferences are.


By having Securus Technologies installed in your device at home, you may be able to make an inmate’s day much better. It is important to remember that inmates are often a group of people who often need someone to talk to outside of those who may be around their jail cells. Oftentimes, discussions that occur in and around jail cells are not always in the best interests of their communities.


It is a sad fact that many crimes have occurred and continue to occur in correctional facilities. Whether it be due to the inmates themselves or through the assistance/collaboration of corrupt officers is solely dependent on the particular situation, as there has been history of both types of cases within the premises of many of the correctional facilities in our communities. Securus Technologies is providing police departments an opportunity in which they’re capable of utilizing the videoconference sessions that occur between the parties as evidence in court if needed.


Business Leader, Prison Communication, Technology

Securus Technologies Inc. has been providing communication solutions for correctional facilities for over 25 years. It was incorporated from a surprising merger between two heavy-weight brands in the industry, T-Netix and Evercom. In recent years, the company has been on an exponential growth through its acquisition spree of other organizations faceted to the communication industry providing complimentary telecommunication products. In September, 2004, it acquired patency of Syscon Justice Systems, a reputed Offender Management Systems provider. The company has since assumed a position as a leader in the industry providing digital communication technologies for the Criminal and Justice System. Read more about Rick on

As part of its strategic growth plan, the company completed a total shape-over of its sophisticated customer service systems, and took on a 24 hours a day services to support the best and widely known call center in the industry. With more than 1000 employees, Securus Technologies Inc. has expended its Telecommunications, Call Service Systems and Information Analysis solutions to virtually 4000 public safety, and correctional facilities. Further, more than 1 million inmates in America have benefited from their services.

The technological systems in ST Inc. is inimitably unique. The telecommunications company plays host to hundreds of technological braniacs; engineers, technologists, and designers. Together, they come up with sublime innovative ideas to support the top-notch technological softwares. Through this, family, allies and relatives of the incarcerated get cost-effective, but unmatched quality communication channels.

Rick Smith Named Securus CEO

In 27th June, 2008, Securus incumbent CEO, Richard Falcone happily announced Mr. Rick Smith as the company’s forthcoming CEO. That was to be effected in 23 June the same year. Mr. Smith’s assumption of the Chief Executive status was unanimously agreed. He has adequate experience, and termed to be a man of unwavering focus. That is key to maintaining the reputation of the company.

His biography paints a rather unusually seen persona. With an array of good qualities; an outstanding background, a potent brew of industrial skills, an untarnished track record and vast experience, Rick Smith was the best choice by the board to lead the firm to higher heights. His wide experience in the Telecommunications industry enabled him to act in full capacity in various managerial positions in several disciplines at Frontier Corporation, namely; Finance, Operations, Sales and Marketing, and IT.

Previously, he served as the CEO of Eschelon Telecom LLC for almost a decade. Under his leadership, the firm realized an expanded revenue margin from 30 million dollars to 350 million dollars. Following this success, Eschelon’s IPO IN 2005 was a success. His success at the helm of EBITDA saw its revenue grow by forty-eight percent. According to Wikipedia

His academic years are also nothing short of excellent. He holds a Master’s and a Bachelor’s Degree in Engineering from New York state University at Buffalo. He also attended the University of Rochester- where he graduated with an MBA degree.

Prison Communication

Securus Technologies is a leading correctional facilities communications technology provider. They have been helping prison institutions to stay safe for many years. Many of Securus clients often praise this technology for helping them to keep their buildings free from inmate criminal activity and from officer corruption.


One of the best benefits of this technology is its ability to record data. This data could be related to phone calls, computer usage, emails, text messages and inmate communications. It can also be used to record staff conversations as well. The technology is very useful for this purpose.


In one instance a client reported that they were able to stop corrupt corrections officers from moving drugs inside of a prison for inmates. This technology has also been beneficial for stopping shady prison guards from compromising a prison facility.


In this particular facility, a group of prison guards were allowing prisoners to escape outside of a jail for overnight trips outside of the prison to get alcohol and even to see people on the outside. Securus technology is state of the art and it is very effective for helping prison staff to keep jails secure and safe for everyone. You can find out more information about this technology by viewing an article on PR Newswire.

Prison Communication

On May 12, 2016, we, Securus Technologies, received accreditation by Better Business Bureau. We are the current leading technology solutions provider for both civil and criminal justice.

While making the heartwarming announcement, our senior vice president of the operations, Danny de Hoyos said Securus is working towards formal accreditation in both what we say and print. Mr. Danny further explained Securus has worked together with Better Business Bureau to meet certain standards.

List of Securus standards

Some of the standards we strive to achieve include building trust, advertising honestly, telling the truth and being transparent. Other equally important criteria include honoring promises, being responsive, safeguarding privacy and embodying integrity. We train Securus representatives using these standards.

Securus Domestic call center

To improve our customer relations to reach over twenty-five million people, Securus established a two hundred and twenty seat in-house local call center. This move provides us more control on our customer service relations. On an average, our representatives respond to about two and a half million calls every month. Securus Customer satisfaction has received four point three rating out of five. The high rating is a result of our commitment to our clients and meeting Better Business Bureau standards.

Securus accreditation benefits

As stated by Mr. Danny de Hoyos, accreditation to us means Better Business Bureau verified, confirmed and is entirely convinced Securus is a leading full sector solutions provider. It means we have the largest team in the industry with over one thousand three hundred associates and we still meet the set standards.

Our Chief Executive Officer, Richard A. Smith, acknowledged accreditation could also mean our actions complements our words and we can prove it. Mr. Smith explained our satisfaction with Better Business Bureau’s methods.

More about Securus Technologies

With our headquarters in Dallas, Texas, we serve more than three thousand four hundred and fifty customers. These clients are spread across law enforcement, public safety, and law enforcement agencies. We are committed to connecting with what matters.


Prison Communication

Christmas is the best time of the year. However, people in correction facilities can hardly relate to this. It is a sad part of the year because they get to miss their loved ones and do not spend time with them. The day of joy, love and family is a day of gloom for people in prisons. Securus Technologies has strives to change this with their video visitation program. The company believes that everyone deserves a happy time during the holiday, even if they are in a correction facility. Securus Technologies has availed its services. The company has mostly benefited children who cannot visit their parents in correction facilities.


Securus Technologies introduced the revolutionary technology a few years ago. Since its launch, many families have praised the program for its benefits. Many family members have preferred video visitation compared to traditional visits. They get to spend more time with their loved ones. The person in the correction facilities gets to connect with everyone in the home and its general environment. One video advertised by Securus Technologies was that of a son opening a gift presented to him by his dad. The two were happy to spend 20 minutes together. The video made me realize that communication is a special aspect of family. Improved communication like that of a video visitation is even more meaningful.


Securus Technologies recognize the need for better communication with the video visits. The company moved forward to invest close to $32 million in the development and deploying visitation systems. The company makes use of advanced software and connectivity to realize the communication network. The visitation system has been very strategic. The whole video cost is extremely affordable. The video cost per visit should be less than $7. The calling rate charges are usually $0.30 per minute. The amount is affordable considering the quality and the invaluable nature of a video visit. Family members that want to use the video visit can sign up for the program. All that is needed is a computer, smartphone, tablet and an internet connection.


Securus Technologies is a non-profit company situated in Dallas. The company has a specialization in prison technology. It deals with correction systems and law enforcement in prison. Securus has established itself as a leading provider of communication systems for prisons. The company has its offices in several parts of the United States such as Georgia, Atlanta, Carrollton, Allen, and Texas.

Prison Communication

Better Business Bureau has determined that Securus Technologies, Inc. meets its specific standards of operation. They include an effort to resolve any customer complaint and an attempt to make good faith in business. Better Business Bureau Accredited Companies pay a small fee for review/monitoring and to offer their support to the Better Business Bureau. BBB accreditation does not mean that they are endorsing the services and products of the company. However, it has all to do with business evaluation regarding product and service quality. The Better Business Bureau determines competency in performing services.


In 2016, Securus Technologies announced their accreditation with the Better Business Bureau. Securus Technologies, Inc. is one of the leading providers of criminal and civil justice technology solutions for monitoring, corrections, investigation, and public safety. The company announced that it received an A+ rating from BBB.


The Senior Operations Vice President, Danny de Hoyes, said that the company has collaborated with Better Business Bureau to receive this accreditation. However, this highest certification was derived from what the company says and prints. Accreditation is a voluntary action for any company. For this reason, Securus Technologies has worked together with Better Business Bureau to meet their minimum requirements.


For the company to enhance and improve customer service to over 25 million family members and friends, the company has established a 200 in-house call center. This is probably one of the largest call centers in the United States. This action gives the company leverage on customer service delivery. They respond to over three million calls monthly. For this reason, these call centers allow Securus to implement the standards set forth by Better Business Bureau. The call centers are rated at 4.3. Therefore, their commitment towards customer satisfaction gains their accreditation with Better Business Bureau. For them to meet the set standards, their staff is well-trained.