Better Business Bureau has determined that Securus Technologies, Inc. meets its specific standards of operation. They include an effort to resolve any customer complaint and an attempt to make good faith in business. Better Business Bureau Accredited Companies pay a small fee for review/monitoring and to offer their support to the Better Business Bureau. BBB accreditation does not mean that they are endorsing the services and products of the company. However, it has all to do with business evaluation regarding product and service quality. The Better Business Bureau determines competency in performing services.
In 2016, Securus Technologies announced their accreditation with the Better Business Bureau. Securus Technologies, Inc. is one of the leading providers of criminal and civil justice technology solutions for monitoring, corrections, investigation, and public safety. The company announced that it received an A+ rating from BBB.
The Senior Operations Vice President, Danny de Hoyes, said that the company has collaborated with Better Business Bureau to receive this accreditation. However, this highest certification was derived from what the company says and prints. Accreditation is a voluntary action for any company. For this reason, Securus Technologies has worked together with Better Business Bureau to meet their minimum requirements.
For the company to enhance and improve customer service to over 25 million family members and friends, the company has established a 200 in-house call center. This is probably one of the largest call centers in the United States. This action gives the company leverage on customer service delivery. They respond to over three million calls monthly. For this reason, these call centers allow Securus to implement the standards set forth by Better Business Bureau. The call centers are rated at 4.3. Therefore, their commitment towards customer satisfaction gains their accreditation with Better Business Bureau. For them to meet the set standards, their staff is well-trained.